Prescription Line is open between 10am and 1pm daily. 

We do not accept requests via the telephone for repeat medications. Medications can be ordered via our online services /  NHS App / Via your Pharmacy or alternatively you can write a request and post it through the surgery door.

Repeat prescriptions take 3 working days to process once the request is received at the surgery.

When the practice is closed the Out of Hours Service is available but should be used only for urgent problems that cannot wait until the surgery is open again. The telephone number for this service is 111.

You can also get advice from NHS 111. Speak to a triage nurse and your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Any Out of Hours Services should only be used if you genuinely cannot wait until the surgery re-opens.

For emergencies such as chest pain and/or shortness of breath or severe blood loss call 999.

The surgery is closed on one Wednesday afternoon each month, along with all other practices in the town, for training purposes which involves both clinical and administrative staff.

The phone lines are closed from 12:30, and the doors close from 13:00.

Surgery Closures

During 2022, the surgery will be CLOSED on the following afternoons from 12.30 for training purposes:

Please be particularly conscious of these dates when ordering and collecting medication.

Access to General Practice – Midlands

Issued May 2021

What patients need to know

Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment

• Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
• Most GP practices are also offering online consultations (this may be via a ‘chat’ function) and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.
• General practice continues to offer care based on clinical need.
• General practice continues to offer cervical smears and childhood immunisations.
• Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms.
• The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full.
• Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at nhs.uk/covidvaccination.
• It is important to register with your local GP. Anyone in England can register with a GP, without needing to show proof of address, ID or immigration status. Find out more about how to register with a GP.
• Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friend’s health and care needs.

Visit the local pharmacy for clinical advice on minor health concerns

 What we ask of you, our patient

1. Visit your GP surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
2. Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
3. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice nhs.uk
4. Download the NHS App to order repeat prescriptions and get health advice.
5. Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect. We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and some cases we will choose to inform the police.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.