Patients who require to be seen urgently can call between 08.00 and 15.00 by selecting option 1.  Your call will be be care navigated to the service that is most approriate to your needs.  They will need a brief description of your symptoms for the duty team who will call you back; this is called triage.

The Triage Team will prioritise work and will contact you no later than 2 working days.  If you are unable to wait and feel it is urgent then to ring 111 for advice.

Please make sure you are available for a call back if you need urgent attention.  

We will contact everyone who feels that they have an urgent problem on the same day.

You can complete your own request for Patient Triage via the link above.  Patients are contacted either by the Duty Doctor or a Nurse Practitioner. All our nurse practitioners are highly qualified. They are trained to advise on and treat minor illness or injuries and can prescribe appropriate medication.

All have held senior positions either in Accident and Emergency departments or in other areas of medicine where they have been trained to triage acute illnesses.

If you are struggling with your Mental Health please contact the Mental Health Wellbeing Navigators on tel 0800 448 0828 for advice.

We do have trained staff to help you if you are having mental health issues. 

If it is a crisis you will be attended to on the day. 

If it is less pressing we will arrange an appointment with a trained member of the clinical staff.

We are revising our appointment system which we believe will improve access to doctors and nurses, we no longer pre-book telephone consultations with doctors.

We can offer telephone consultations on the day with our clinical team; please ask reception when calling for more details.

Please ensure that you make any home visit request to the surgery before 10.30am. Late calls may have to be deferred to the following day.

We are always prepared to visit seriously ill or housebound patients at home. However, home visits do take time and so we would ask you to consider whether a visit is necessary before calling.

We can see several people in the surgery in the time it takes to do one visit.

On occasion you may receive a call from your GP to discuss a visit request as certain problems can be dealt with over the phone.

Although the property is on 2 floors we only see patients on the ground floor.

There is wheelchair access to all ground floor consulting room and a large disbled toilet.

We do not have a hoist in the practice

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We appreciate that it is busy getting through via our telephone lines and in the event of this we ask if you can complete "Patient Triage - Admin request detailing the time and date of your appointment that you cannot attend.  Alternatively you may have been send an SMS appointment reminder which contains a link to cancel your appointment.  

For further information please visit: www.northantsgpalliance.com/services-we-offer/gpea

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.